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General Terms and Conditions (GTC)

Governing language: Only the German version ("Allgemeine Geschäftsbedingungen") is legally binding and authoritative. This English version is a non-binding convenience translation. In the event of any discrepancy, the German version prevails.

As of: 01.07.2026

§ 1 Scope

(1) These General Terms and Conditions, in the version valid at the time of registration, apply exclusively to the business relationship between Impulsgrad GmbH, Bahnhofanlage 18, 68723 Schwetzingen, Germany ("Organizer") and the participant of seminars, workshops and trainings ("Participant"), unless otherwise agreed in writing.

(2) A consumer within the meaning of these GTC is any natural person who concludes the contract for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code / BGB). An entrepreneur is a natural or legal person or a partnership with legal capacity acting in the exercise of their trade, business or profession when concluding the contract (Section 14 BGB).

(3) Individual agreements take precedence over these GTC. Deviating conditions of the Participant do not become part of the contract unless their validity is expressly agreed in writing.

§ 2 Registration and conclusion of contract

(1) Registration is made via the registration/booking form on the website or by email.

(2) The presentation of events on the website does not constitute a binding offer. Only the Participant's registration constitutes a binding offer within the meaning of Section 145 BGB. The Organizer accepts this by sending a registration/order confirmation by email; the contract is concluded upon its receipt.

(3) The Participant ensures that the email address provided is correct and that messages from the Organizer can be received.

(4) The contract is concluded in the German language.

(5) For certain trainings designated as certified by the Society of NLP™, the conclusion of a License Agreement with the Society of NLP is additionally required (see § 9).

§ 3 Prices and payment

(1) The prices stated for the selected ticket type at the time of registration apply. The scope of services and any included additional services result from the description of the respective ticket type.

(2) For payment by invoice, the participation fee is due upon receipt of the invoice and must be paid within 14 days without deduction. If payment by credit card or via a payment service provider is offered and selected, payment is made directly during the booking process.

§ 4 Right of withdrawal for consumers

(1) Consumers have a statutory right of withdrawal in accordance with the Withdrawal Instructions below (Annex 1). Entrepreneurs have no statutory right of withdrawal.

(2) During the running withdrawal period, no cancellation costs under § 5 apply. The cancellation provisions of § 5 apply to consumers only after the withdrawal period has expired.

§ 5 Withdrawal / cancellation by the Participant

(1) A cancellation by the Participant must be declared in text form. The time of receipt of the cancellation by the Organizer is decisive. For consumers, this provision applies only after expiry of the statutory withdrawal period.

(2) In the event of cancellation, the following flat-rate cancellation costs apply:

(3) The Participant is expressly entitled to prove that the Organizer incurred no damage or substantially lower damage. The Organizer reserves the right to prove higher damage.

(4) The Participant may name a substitute participant up to 3 days before the event start. The prerequisite is that the substitute participant meets the participation requirements, accepts these GTC and – for certified trainings – concludes the required License Agreement of the Society of NLP. A flat fee of €100 is charged for processing. The Participant is entitled to prove that lower expense was incurred. The Organizer may refuse the change for a legitimate reason.

§ 6 Cancellation, postponement, change of trainer

(1) In the event of good cause, in particular illness, accident, death or other incapacity of an announced trainer, force majeure, official orders or failure of the venue, the Organizer is entitled to

(2) A substitute trainer is deemed professionally equivalent in particular if they have comparable professional qualifications, certification and experience in the relevant training area. In the case of a mere change of trainer, there is no right of withdrawal or refund, provided the substitute trainer is professionally equivalent and the overall character of the event is maintained.

(3) If the event is cancelled, the Organizer refunds participation fees already paid. If the event is postponed, the Participant may attend the replacement date. If attendance at the replacement date is unreasonable for the Participant, they may withdraw from the contract; in this case, the Organizer refunds participation fees already paid.

(4) Towards entrepreneurs, the Organizer is not liable, in the event of cancellation, postponement or change of the event, for travel, accommodation, loss of earnings or other consequential costs, unless the Organizer acted intentionally or with gross negligence. Liability for damage arising from injury to life, body or health remains unaffected.

§ 7 Liability

(1) The Organizer is liable for damages only insofar as these are based on a breach of a material contractual obligation or on intentional or grossly negligent conduct of the Organizer, its legal representatives or vicarious agents. In the event of slightly negligent breach of a material contractual obligation, liability is limited to the foreseeable damage typical for the contract. Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Participant may regularly rely.

(2) Any further liability for damages is excluded. Liability for culpable injury to life, body or health as well as mandatory liability under the German Product Liability Act remain unaffected.

§ 8 Participation requirements, exclusion

(1) The event does not constitute any form of therapy or medical treatment whatsoever. Its sole purpose is to convey content in the fields of Neuro-Linguistic Programming (NLP), Neuro Hypnotic Repatterning® (NHR®) and Design Human Engineering (DHE®). It does not replace medical or psychotherapeutic advice or treatment.

(2) A stable psychological and physical condition is a prerequisite for participation. If a Participant is or has been in psychological and/or psychiatric treatment, or does not feel able to participate for physical or psychological reasons, participation must be discussed with the Organizer beforehand – otherwise as early as possible.

(3) The Organizer is entitled to reject participants prior to the seminar. In this case, participation fees already paid are refunded in full. There is no entitlement to participation.

(4) Participants who repeatedly disrupt the course of the event, misuse the seminar for self-promotion or recruitment, sell third-party products, or are under the influence of alcohol or medication that impairs their perception or reactivity, may be excluded from the event. The Organizer's claim to payment of the seminar price remains unaffected; the Participant reserves the right to prove lower damage.

§ 9 Certification by the Society of NLP

(1) For participation in trainings designated as certified by the Society of NLP, the conclusion of the English-language License Agreement with the Society of NLP is required. This agreement is concluded directly between the Participant and the Society of NLP. The Organizer points this out before conclusion of the contract and provides the English original as well as a non-binding German working translation. Only the English original is legally authoritative.

(2) The Participant is aware that the License Agreement contains obligations regarding the use of the designations and trademarks of the Society of NLP. In particular, the Participant may not certify third parties in NLP, DHE® or NHR®, or participate in such certifications, unless prior written consent of the Society of NLP has been obtained.

(3) If the Participant does not sign the required License Agreement or objects to its conclusion, certification by the Society of NLP cannot take place. In this case, the Organizer is entitled to refuse participation or to cancel the contract. Payments already made are refunded in accordance with these GTC and statutory provisions.

(4) For certification, the required participant data is transferred to the Society of NLP in the USA. Details are governed by the Privacy Policy.

§ 10 Photo, audio and video recordings

(1) The Participant may make their own audio and video recordings during the event only with the prior express written consent of the Organizer.

(2) The Organizer makes photo, audio and video recordings during the event, or has them made by commissioned third parties, and uses them for its own marketing and advertising purposes on its websites (www.nlp.de, www.echtesnlp.de) and social media channels (incl. Facebook, Instagram, YouTube, TikTok). The Participant acknowledges that recordings are created in which they may be recognizable. Overview and atmosphere recordings of the event room, in which no individual person is deliberately placed in the foreground, may be made and used by the Organizer on the basis of its legitimate interests (Art. 6(1)(f) GDPR). Further details regarding photo and video recordings are governed by the Seminar Conditions provided on site as well as the separate Privacy Information on photo and video recordings.

§ 11 Copyright

Unless otherwise specified in the announcement, the Participant does not receive the right to use trademarks and materials used by the Organizer for commercial purposes. The materials handed out are subject to copyright protection and may only be used within the limits of copyright law, in particular for personal use.

§ 12 Final provisions

(1) Amendments or supplements to these GTC must be made in text form.

(2) The law of the Federal Republic of Germany applies. Towards consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection of mandatory consumer protection provisions of the state of their habitual residence.

(3) Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected.

(4) The place of performance and – insofar as legally permissible, in particular towards entrepreneurs – the place of jurisdiction is Schwetzingen.

(5) Impulsgrad GmbH is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Annex 1 – Withdrawal Instructions for consumers

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us

Impulsgrad GmbH, Bahnhofanlage 18, 68723 Schwetzingen, email: info@nlp.de

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment.

If you requested that the service should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of withdrawal in respect of this contract, compared to the total scope of the services provided for in the contract.

Annex 2 – Model withdrawal form

(If you want to withdraw from the contract, please complete this form and return it.)

To:
Impulsgrad GmbH
Bahnhofanlage 18
68723 Schwetzingen
Email: info@nlp.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for participation in the following event:

(*) Delete as appropriate.

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